Online Shop - Returns & Cancellation Policy

Applicable to online purchases only - larger sculpture will be delivered through other means, and each individual delivery/installation discussed and arranged based on individual needs.

All large artwork sales are final. Should any problems arise, please contact the gallery directly.

SHIPPING

Subject to stock availability, we aim to dispatch orders within 4 working days of receipt. Gift tickets may be posted the same day, depending on office hours. Please contact directly for shipping outside of the UK.

AMENDING AN ORDER

If you have made a mistake with your order, such as an incorrect delivery address, please contact us at hannahpescharsculpture@gmail.com as soon as possible - within 24 hours of purchase.

ITEM DAMAGED/NOT AS DESCRIBED

Regarding purchasing smaller artworks purchased online - exercising your right to change your mind (Consumer Contracts Regulations 2013), you have 14 days from the date of purchase to change your mind. In order to be eligible for a refund please contact us at hannahpescharsculpture@gmail.com within 14 days of date of purchase. Do not post the item back until you have spoken to a gallery representative. All items are thoroughly wrapped and sent insured - so in case of damage please contact the shipper/courier.

Gift vouchers and gift bookings are non-returnable, but may be transferred to a different name.

If you have initiated a return after 14 calendar days have passed, you will not be eligible for a refund.

Events/Workshop Cancellation Policy

Cancellations for attending an event/class made up to 30 days before the date of the event/class will receive a full refund.

Cancellations made with more than 7 days notice but less than 30 days notice of the date of the event/class will be subject to a cancellation fee of 25% of the original cost. If the event is sold out and we are able to re-sell your ticket, you will be refunded the full amount minus handling fees of 5%.

Any cancellations for any event or class made with less than 7 days notice prior to the start of the event/class date, for any reason, are non-refundable unless we are able to re-sell your ticket (see above).

You may substitute a guest in your place should you need to cancel your attendance for any reason, but you must notify us of the change of attendee by emailing us at hannahpescharsculpture@gmail.com. It is your responsibility to pass on any details of the event/class to your substituted guest.

In the event of low bookings we reserve the right to cancel the event at short notice. Under these circumstances you will be offered a full refund, or the option to transfer your event booking to another date free of charge. We will endeavour to inform you of short notice cancellations at least 1 week before the planned date .

If unforeseen circumstances (such as bad weather, storms or flooding) cause damage or risk immediately before the event, we will contact you immediately to arrange a full refund or opportunity to transfer to another event.

Gift Vouchers

Voucher is valid subject to availability and cannot be used in conjunction with any other offer or voucher.

Please present your voucher on arrival. Gift vouchers are only valid for 12 months from the date of purchase.

Gift vouchers should be treated like cash and are non-refundable, non-extendable and cannot be exchanged for alternative or different experience, unless specifically arranged with a member of the Sculpture Garden team. They cannot be replaced if lost, misplaced or stolen.